Job Seekers FAQ

Are you looking for a candidate? See employers FAQ.

 

Working with Robert Half

Q : I’ve never used a talent solutions agency. How does it work?

You're more than just a resume or an application. That’s why we work so hard to understand your career goals — so we can help you achieve them by finding you a great job, whether it’s remote or on-site. We work with top local companies, and we’re always looking for in-demand talent for our clients’ contract/temporary and permanent positions. We’ll also help you in other ways, such as improving your resume, prepping you for interviews and sharing local hiring trends. Learn more.

Q : Do I have to pay for this service?

No, we never charge job seekers for our staffing services. Search our open jobs or upload your resume. You can also easily search and apply for jobs by downloading the free Robert Half app.

Q : Where are you located?

With more than 300 locations, Robert Half can provide you with assistance where and when you need it. Find an office near you.

Q : I want to work remotely. Can you help?

Yes, many of our clients are looking for skilled remote talent for their open contract/temporary and permanent roles. We can offer assistance to help you work securely from home, if necessary. Start searching for remote jobs now. You can also search for remote opportunities by setting the Remote Jobs filter in the free Robert Half app.

Q : How do I sign up with Robert Half to help me find a job?

Simply search open jobs on our website or with the Robert Half app and apply for jobs you feel are a good match for you. We’ll then contact you if your skills and experience meet the requirements of an open position or match what our clients typically look for. You can also upload your resume and we’ll get in touch if you’re a good match for any open positions.

Q : What are the benefits of working with Robert Half

Contract/temporary and consulting professionals who work with Robert Half receive all the benefits that come from joining the leader in the talent solutions industry — including access to top jobs, competitive pay, benefits and free online training. Find out more.

Q : What kind of training and certification programs do you offer?

Robert Half is pleased to offer our candidates a comprehensive online training program. With a library of over 8,000 courses, we offer a wide variety of IT, desktop and business skills course selections as well as online books from Books24x7. For your convenience, courses are available 24 hours a day, seven days a week.

 

Finding a Job

Q : I’m looking for a job. Can you help?

We can help. We work with top local companies that have openings in your location, and we’re always looking for in-demand talent to help staff our clients’ contract/temporary and permanent positions. We hire for both remote and on-site roles and place candidates in the finance and accounting, administrative and customer support, technology, marketing and creative, and legal fields. Start your job search on our website now. You can also easily search and apply with the free Robert Half app.

Q : Do you hire candidates for remote roles?

Yes, many of our clients are looking for skilled remote talent for their open contract/temporary and permanent roles. Find an office near you to speak with one of our talent solutions professionals, or start searching for remote jobs now on our website or with the free Robert Half app.

Q : Can I search your open jobs for remote roles?

Yes, we list remote jobs. Find an office near you to speak with one of our talent solutions specialists, or start searching for remote jobs now on our website or with the free Robert Half app.

Q : How do I submit my resume?

To submit your resume, simply upload your file and provide your contact info. In the Robert Half app, tap Submit Resume on the Home screen.

Q : I’ve submitted my resume. What happens next?

A talent solutions specialist will contact you if your skills and experience meet the requirements of an open position or match what our clients typically look for. We receive new job requests every day, so continue to check back frequently and apply to those that match your background, credentials and interests.

Q : I was interviewed. Why hasn’t anyone contacted me?

There may be several possible reasons. Perhaps the position you applied for has been staffed or your experience does not match the client’s specified needs. We have new job openings every day, and we recommend that you keep your resume and profile updated and continue to apply for opportunities that match your skill set. Use the Robert Half app to find the latest openings at top employers and get personalized job recommendations. Manage your entire job search in one place. It’s completely free and easy to use. Our app is available for iPhone and iPad or Android devices.

Q : Do I have to take a skills assessment?

Robert Half offers an online candidate skills evaluation, Robert Half Skills Assessment, to help determine a candidate's proficiencies and skills related to specific software applications and assignment tasks. Your investment in this short assessment provides you with insights about the work culture and environment you perform best in — and allows us to focus on finding the best available opportunity for you.

Q : Why have I not received my skills assessment invitation?

Check your spam or junk email folder. You would have received the email from [email protected]. If you did not receive the skill assessment invitation, please reach out to your talent specialist.

Q : Who do I contact for technical issues with Robert Half Skills Assessment?

Our Robert Half Skills Assessment vendor provides 24/7 support for technical issues. Please contact them at [email protected].

For all other questions, please reach out to your talent specialist.

 

Work Eligibility and Sponsorship

Q : I am relocating and looking for work in a new city. Can you help?

Robert Half does not typically provide relocation services. If you find a great opportunity outside your area, contact our office there and speak to a recruiter to learn more about the position.

Q : Do you sponsor Canadian work permits?

No, Robert Half does not typically sponsor work permits. Please let your recruiter know upfront that you require a Canadian work permit so that they can determine what, if any, options are available. Search our open jobs.

 

Time Reports and Pay

Q : Where do I report my time online?

From a mobile device: If you're a contract/temporary worker or an independent contractor in Canada, you can submit your time directly in the Robert Half app. Tap Sign In in the top-right of the Home screen. Once signed in, you should see the time entry card in the "Time Reports" section.

From a desktop computer: If you're logged in to your account, you can access the time reporting system by clicking Time Reports in the top-right of your Dashboard. You can also access the time reporting system if you're not logged in from roberthalf.com by clicking Time in the top right, then signing in.

Q : What operating system do I need on my phone to submit time reports in the Robert Half app?

For iPhones and iPads, the Robert Half app requires iOS version 13 or higher. For Android devices, the app requires Andoid OS version 9 or higher.

Q : I never received my login information. Who should I contact?

First, check your email. You should have received an auto-generated email from [email protected] with your login credentials. If you did not receive the email, please contact Customer Service to request new login credentials : [email protected] or 1.888.744.9202.

Q : How do I save my time after I've entered my hours in the Robert Half mobile app?

There's no need to save your time reports. The app conveniently autosaves your progress. After you've started entering time, your time report is saved as a Draft. You can close the app and return to it later to continue entering time and submit it once you've entered all hours worked for the time period.

Q : How do I view past time reports?

You can access your time reports from the previous 12 months.

From a mobile device: Sign in and tap the Clock icon in the top-right corner of the Home screen.

From a desktop computer: Sign in to your account, click Time in the top-right of the screen then click Time Report History.

Q: How do I record more than 3 sets of “In and Out” times for a single day on my Time Report?

Complete a Manual Time Report using the applicable link below. Do NOT record any time in the Online Time Report.

Q : What is the payroll process?

Hours should be submitted for approval each Friday. Payroll is processed Monday through Friday for time report submitted each day. With direct deposit, funds are usually available within 24-48 hours from when the payroll is issued. If you do not have direct deposit, a live cheque will be mailed on the day the payroll issues. Please allow five business days for postal delivery of a mailed cheque.

Q : Who can I contact with payroll questions?

For payroll and time reporting assistance contact Customer Service at : [email protected] or 1.888.744.9202

Q : How can I get my T4/RL-1 form and when will it be available?

You can now obtain a copy of your T4/RL-1s by accessing the Time Reports page or within the latest version of the Robert Half app.

Q : What is DocuSign? Is it secure?

Robert Half uses DocuSign an electronic signature system that allows you to sign many of the required intake documents. DocuSign is a cloud-based service provider that offers a fast, easy and secure way to electronically sign documents. While you are always welcome to sign all documents at our office, the electronic signature process also affords you the time to read through the documents at your leisure.

Q : I forgot my user ID and/or password. How do I access online training?

If you forgot your user ID or password, go to the login page click Forgot your user ID? or Forgot your password? and follow the steps. If you still have questions, contact your local recruiter. For program questions, contact [email protected]. For performance issues, contact SkillSoft technical support at [email protected] or 1-866-754-5435.

 

Mobile App

Q : Who do I contact for help with the Robert Half app?

Please contact [email protected] for general help with the Robert Half app. If you have questions about time and pay, please see the FAQs for Time Reports and Payroll or contact [email protected].

Q : Can I enter and submit my time in the app?

Yes, if you're a contract/temporary worker or an independent contractor in Canada, you can now enter and submit your time on your mobile device with the Robert Half app. Tap Sign In in the top-right of the Home screen. Once signed in, you should see the time entry card in the "Time Reports" section. For more information about submitting your time, see the FAQs for Time Reports and Pay.

Q : How do I set or change my availability status?

Setting and updating your availability status is currently unavailable in the app. We're working on adding this feature to our app and appreciate your patience. In the meantime, please use your favourite web browser to set or change your availability status.

Q : How do I know if I successfully applied to a job in the app and how do I view the jobs I've applied to?

Once you’ve applied to a job, a message should appear in the app confirming your application. You should also receive a confirmation email. To see jobs you've applied to, tap My Jobs at the bottom of the Home screen, then choose Applied at the top of the screen.

Q : How do I update my existing resume?

Updating your resume isn’t available in the Robert Half app. However, you can always update your Profile by tapping Profile in the bottom-right corner of the app.

Q : Can I search for remote jobs in the Robert Half app?

Yes, you can search exclusively for remote jobs by setting the Remote Jobs filter.

Q : Can I access my paystubs in the Robert Half app?

Yes, you can access your paystubs in the app by tapping “Pay” on the My Account screen.

 

Account Management

Q : How do I find my username?

Your username is typically your personal email address. If you still can’t log in, follow these directions:

From a mobile device: Open the app and tap "Forgot username?" on the Sign In screen. Enter your email address in the next screen, tap Recover Username, and we'll email your username to you.

From a desktop computer: Click "Forgot username?" on the Sign In screen. Enter your email address in the next screen, click Recover Username, and we'll email your username to you.

Q : How do I change the email address and username in my Profile?

Sorry, you can't change the email address you used to create your account from our app or website. Please contact your local Robert Half branch office or [email protected] to update your email address.

 

Still Need Help?

Providing an excellent customer experience is a top priority for Robert Half. To share any feedback or get in touch with our Customer Service team, please send us an email.