If you put your career development on hold during the pandemic, you might feel like it’s time to get the ball rolling again. One option for administrative professionals to advance their career is to get certified. Certifications can help you garner a promotion or salary increase at work, bolster your resume as you start a job search or simply showcase your expertise in certain areas.
But how can you decide if earning a certification is right for you? To help you decide, we’ve put together this snapshot of four popular accreditations highlighted in the Salary Guide from Robert Half:
- The International Association of Administrative Professionals’ certified administrative professional (CAP)
- The Canada-based Association of Administrative Professionals’ Canada certified administrative professional (CCAP)
- Microsoft Office specialist (MOS)
- Certified associate in project management (CAPM)
Read on for the details about each administrative certification, including the exam requirements, formats and costs.
Certified administrative professional
Back in 1951, when the IAAP established this program, administrative and office support professionals were referred to as secretaries. In 2012, the name of the credential was changed from certified professional secretary to certified administrative professional. It is accredited by the National Commission for Certifying Agencies (NCCA).
By passing the CAP exam, you demonstrate competence in the following areas:
- Organizational communication
- Business writing and document production
- Technology and information distribution
- Records management
- Event and project management
- Human resources activities
- Operational functions
Details on the CAP exam
Before you take the CAP exam, you must have either four years of work experience as an administrative professional, an associate degree and three years of relevant work experience, or a bachelor’s degree and two years of experience. All experience must be within the past 10 years in a paid position. Internships and work-study do not count toward eligibility.
The IAAP recommends that you spend at least three to six months preparing for the test and, for an additional fee, offers study resources and a practice exam. Your application should list your work experience and education, and once the information is verified, you can sign up for the test.
The CAP exam is administered two times per year, each fall and spring. The three-hour, computer-based exam can be taken in person at testing centers worldwide or online using a virtual proctoring system, an innovation brought in during the pandemic. The exam consists of 200 to 225 multiple-choice questions, and the fee is $375 for IAAP members and $575 for nonmembers.
Once you pass, you need to fulfill the recertification requirement every three years. You can also test for an IAAP certification in organizational management (OM), which can give your career an additional boost.
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Canadian certified administrative professional (CCAP)
Sponsored by the Association of Administrative Professionals (AAP), a Canadian organization that is distinct from the IAAP, CCAP courses cover the following five centres of expertise:
- Project management
- Technology/computer skills
- Business operations
Courses within the areas mentioned above include business writing, website management and organizational behaviour. You must complete seven courses to gain CCAP accreditation, and progress is measured by ongoing assessment rather than a formal exam. Courses are available in various formats, including in-person and online.
To be awarded the CCAP certificate, you must have a minimum of five years’ work experience or three years’ work experience plus a Bachelor of Business Administration (BBA). CCAP graduates must undergo a certification renewal process every three years.
Before obtaining the CCAP designation, you must be a member of the AAP for a minimum of one year. Annual membership costs $168 for professionals and $50 for students.
Microsoft Office specialist
MOS certifications are for those looking to highlight their skills and demonstrate proficiencies in Microsoft Office 365 and Office programs, such as Word, Excel and PowerPoint.
You will earn a certification for each exam you pass. Multiple certifications unlock more prestigious awards and progress as follows:
- If you pass three Associate exams, each covering one of Office’s programs, you will be awarded the Microsoft Office Specialist: Associate certification
- Pass two expert exams to receive the Microsoft Office Specialist: Expert certification
- Pass four expert exams to receive the Microsoft Office Specialist: Master certification
The certification program uses project-based testing for assessments of software-specific skills and knowledge. The projects test skills as they would in the real world and validate your abilities with the full features of each application.
Some abilities measured include:
- Managing document options and settings, designing advanced documents, creating advanced references, and creating custom Word elements
- Managing workbook options and settings, applying custom data formats and layouts, creating advanced formulas, and creating advanced charts and tables
- Creating and managing presentations; inserting and formatting text, shapes and images; inserting tables, charts, SmartArt and media; applying transitions and animations; and managing multiple presentations
- Managing document collaboration functions, such as adding, resolving and deleting comments
Details on the MOS exams
There are no prerequisites for these administrative certifications, and numerous study guides and practice tests are available for purchase online. To take the exams, register through Certiport, which oversees the Microsoft Office specialist tests and has authorized testing centers throughout the country. You can also take the test online while being monitored by a virtual proctor.
You have your choice of multiple versions of the MOS exam: Microsoft Office 365 and Office 2019, Office 2016 or Office 2013.
The exams contain several different types of questions, from simulations to short-answer to multiple-choice. Exams take about 90 minutes, and the cost for each associate-level exam is around $125.
Certified associate in project management (CAPM)
Sponsored by the Project Management Institute (PMI), a globally recognized institution, the Certified associate in project management assignation is perfect for those who are just starting in the profession and want to highlight their ability to perform as a project manager. Globally recognized, this certification is valid in almost any geographic location and can be applied to the following careers:
- Project manager
- Associate project manager
- Operations project manager
- Engineering project manager
- Business analyst
The CAMP exam is based on PMI’s framework and can be studied for using the PMBOK guide available on their website or by taking a CAMP Exam prep course. The test consists of 150 questions, and you can apply for the three-hour online exam on PMI’s site.
To be eligible to take the CAMP exam, you must have a secondary degree (high school diploma, associate’s degree or the global equivalent) and 23 hours of project management education. To maintain your CAMP status, you will need to earn an additional 15 Professional Development Units (PDU) every three years.
If you are a PMI member, the cost of the exam is $225.00; for non-members, $300.00.
The bottom line about administrative certifications
When you’re deciding whether to get an administrative certification, there’s no right or wrong answer. On the one hand, it could provide a competitive edge in your job search or be the vote of confidence you need with your employer to take on more advanced work — and maybe even receive a higher salary.
On the other hand, there’s the time, money and effort required — plus the chance that certification alone won’t lead to job advancement or a compensation boost.
Consider your own professional situation and decide whether the investment in time and money is worthwhile to you.